Customer Service Training

Customer Service Training — Kansas City

During this new decade of service-oriented industry, a mastery of Customer Service can mean the difference between success and failure. The corporate trend of raising Customer Service is an art form, treating service as a product that needs to be learned inside and out, and marketing service  to customers as vigorously as if it were a direct revenue producer. 

Unfortunately in many companies, the customer has Customer service is money in the bankbecome a low priority. When people are not treated according to their expectations, they take their business elsewhere. What’s more, they usually relate their bad experiences to as many as ten other people. On the other hand, the rewards for exceeding customer expectations are plentiful. That’s good news for businesses who strive to offer the ultimate in Customer Service.

The question then becomes not whether to improve your company’s service standard, but how. Excellence in Customer Service pays off on the bottom line by dramatically influencing customer behavior through a dynamic, results-oriented process.

Customer Service Brochure

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Key Area’s:
• What Does the Customer Really Want
• What Does Customer Service Really Mean
• Your Role in the Company’s Success
• Understanding Human Behavior
• The Power of Goal Setting
• Art of Satisfying Customers
• Being a Team Player
• Cultivating Customer Loyalty
• Effective Communications
• The Art of Listening
• Handling Complaints and Mastering Difficult Situations
• Developing a Positive Company Image
• Estimating Your Quality of Service
• Becoming an Excellent Service Provider

 

The Leader’s Perspective LLC
6 Pemford Place, Liberty, MO 64068
Helping People and Companies Worldwide Reach Further than they ever thought possible….FASTER
Home Office is in Kansas City, MO area
Phone 816-415-8878

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Steps for Planning an Effective Business Include:

 

  • Basic Foundation
  • Business Philosophy
  • Vision Statement
  • Values and Principles
  • Vision
  • External Assessment
  • Internal Appraisal
  • Mission Statement
  • Organizational Goals
  • implementation

 

The Results are Measurable:

 

  • Increased Market Share
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  • Strengthened Focus on Attracting, Servicing, and Keeping Customers
  • Greater Employee Contributions to Results Realized
  • Defined Strategic Direction
  • Corporate Values Developed and Sustained
  • Motivated Employees
  • Resources Allocated
  • Success Defined
  • Teams Created
  • Guidelines for Delegation and Decision Making Provided
  • Pro-active Management Promoted
  • Trends and Technologies Identified
  • Sense of Purpose Created

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Alan Boyer
Leaders Perspective
6 Pemford Place
Liberty, MO 64068

email: alanboyer@leaders-perspective.com

Phone: 816-415-8878
(Kansas City, MO area)