Customer Service Training Brochure


Customer Service Training —
Kansas City

The mastery of customer service can mean the difference be3ween success and failure. The corporate trend of rating customer service
is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. if customer retention is important, then improving customer service must be tactic. Unfortunately in many companies, the customer has become a low priority. When people are
not treated according to their expectation, they will take their business elsewhere.

What’s more, they relay their last experience to ten or more other people.

The question then becomes not whether to improve your company’s service standard, but how. Excellence in customer service pays off
dramatically to the bottom line in every industry.

What a lot of employees, and sometimes further up the food chain, don’t realize is that when a customer EXPECTS certain things, the best you can do is “meet expectations” and that means that you are
“acceptable” when you meet expectations.

The only opportunity to achieve an even higher grade than just being OK with a customer means that you must find  what truly “delights” a customer.

Our program is focused on helping you and your team first meet all expectations, and some of those may even surprise you. But, then all you have done is reached “customer satisfaction.” Now, we’ll help you develop tools and skills that constantly “delight” customers. That’s where you keep customers for life, and you also get customers who’ll bring you referrals, and will spend lots of money with you without even batting an eye.


Through the introduction of the customer service process each individual will assess their personal communication styles, attitudes, human relations
skills, goal setting techniques, and develop a plan of action that will aid in their individual success and your corporate success.

Beyond customer Service

By thoroughly understanding the organization’s values and philosophy, and your customer’s values, the students will be able to properly identify what customers want, and how
their individual interaction with every customer contributes to or destroys customer loyalty and overall corporate success.


Effective communication techniques are critical to customer satisfaction. developing effective methods for handling
complaints, and mastering difficult situations will allow your employees to make a positive impact during that very important “moment of truth.” This process will specifically deal with listening skills in order to enhance the ability to go that extra mile for your customer every time.


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The Competitive Advantage

Continuing to focus and develop the processes necessary to enhance
customers’ interaction will lead to better customer relationships, customer
longevity, and customer loyalty. In fact, we’ll show you measurements to put
you in control and know by how much.

Happy customers lead to more customers which lead to a financially
healthy and profitable company.

“The mastery of
customer service can mean the difference between a company’s success and

Issues Covered in Customer Service
Training Process
  • How Customers Define Service
  • Your Role in Your Company’s Success
  • Effective communications
  • Cultivating Empathy
  • handling Complaints
  • Estimated Quality of Service
  • Understanding Human Behavior
  • Customer Bill of Rights
  • The Art of Listening
  • Improving Telephone Skills
  • Mastering Difficult Situations
  • Excellence in Service
The Results Are Measurable
  • Customer Loyalty
  • Customer Retention
  • New Customer Growth
  • Satisfied Customers
  • Customer complaints Decreased
  • Increased Sales
  • Satisfied Employees
  • Improved Profitability
  • Increased Share of Market
Contact Information


Alan Boyer

The Leader’s Perspective


The Leader’s Perspective
6 Pemford Place, Liberty, MO 64068

Helping People and Companies Worldwide Reach Further than they
ever thought possible….FASTER

Home Office is in Kansas City, MO area

Phone 816-415-8878

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Steps for Planning an Effective Business Include:


  • Basic Foundation
  • Business Philosophy
  • Vision Statement
  • Values and Principles
  • Vision
  • External Assessment
  • Internal Appraisal
  • Mission Statement
  • Organizational Goals
  • implementation


The Results are Measurable:


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  • Teams Created
  • Guidelines for Delegation and Decision Making Provided
  • Pro-active Management Promoted
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  • Sense of Purpose Created

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Alan Boyer
Leaders Perspective
6 Pemford Place
Liberty, MO 64068


Phone: 816-415-8878
(Kansas City, MO area)